Privacy Policy judifree — Protection of Your Personal Data

1 Introduction

Judifree (hereinafter referred to as "we", "Platform" or "judifree") respects the privacy of every individual who uses our platform. This Privacy Policy is designed to provide clarity on our practices in handling members' personal data — from how we collect it, why it is needed, how it is used, to the measures we take to keep it secure.

We understand that trust is the foundation of our relationship with members. That is why we take this responsibility seriously. Every decision involving members' personal data is made carefully and guided by the principle of data minimisation — we only collect what is genuinely necessary to deliver a quality service.

2 Information We Collect

Judifree collects several categories of personal information when you interact with our platform. These categories vary depending on your stage of use:

We may also collect information you provide voluntarily when contacting our support team, completing a feedback form, or participating in any judifree promotional campaign.

3 How We Collect Information

Your personal information is collected through several different channels:

• Account registration — When you register at judifree, you provide basic information such as your name, email address, and phone number.
• KYC Process — During identity verification, you are asked to upload a copy of your identification document to fulfil compliance requirements.
• Financial transactions — Every time you make a deposit or withdrawal, information relating to the payment method and transaction amount is automatically recorded.
• Platform usage — Our system automatically records technical data such as IP address, device type, and session activity for security purposes.
• Support communications — Any conversations via live chat or email with the judifree support team are also retained for reference and service quality improvement purposes.

4 How We Use Your Information

Judifree uses collected personal data solely for legitimate and necessary purposes. The following are the primary purposes for which your data is used:

• Processing account registration and verifying member identity through the required KYC process.
• Handling deposit and withdrawal transactions securely and accurately.
• Providing effective and responsive customer support whenever you need assistance.
• Sending important notifications related to your account, transactions, and security updates.
• Detecting and preventing fraudulent activity, money laundering, or unauthorized use of the platform.
• Personalizing your gaming experience based on your usage patterns and preferences.
• Fulfilling legal obligations and applicable regulatory compliance requirements.
• Analyzing platform usage patterns for overall service improvement purposes.

Judifree will not use your personal data for purposes beyond the scope stated above without obtaining your consent first.

5 Sharing Information with Third Parties

Judifree does not sell or rent members' personal data to any third party. However, there are limited situations where we may need to share certain information with trusted parties:

• Payment service providers — Transaction information must be shared with payment processors integrated with our platform to enable deposits and withdrawals to be processed securely.
• Identity verification service providers — KYC data is shared with trusted third-party identity verification service providers who are bound by strict confidentiality agreements.
• Statutory authorities — If required by law or a valid court order, judifree may need to disclose certain information to the relevant authorities.
• Technical infrastructure providers — Cloud computing and technical infrastructure service providers we use may have limited access to your data solely in the context of providing technical services.

All third parties with access to judifree member personal data are bound by strict confidentiality agreements and data protection obligations. They are only permitted to use that data for the specific purposes agreed upon with judifree.

6 Data Retention Period

Judifree retains members' personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. In general:

• Active account data is retained for the duration of the active account period plus five years after account closure for legal and tax compliance purposes.
• Financial transaction records are retained for a minimum of seven years in accordance with financial and anti-money laundering legal requirements.
• Customer support communication logs are retained for three years for reference and dispute resolution purposes.
• Technical data such as access logs is retained for 90 days for security and threat detection purposes.

Once the retention period expires, your personal data will be securely deleted or anonymized using established standard procedures.

7 Use of Cookies and Tracking Technologies

Judifree uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies — Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Performance Cookies — Helps us understand how members interact with the platform for the purpose of improving the user experience.
• Functional Cookies — Allows the platform to remember your preferences such as language, display settings, and game preferences for your convenience.

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of some judifree platform features.

8 Data Security

Judifree continually invests in the latest security technologies and procedures to ensure members' personal data is protected at all times. Key security measures we have implemented include:

• 256-bit SSL encryption for all data transmissions between your device and our servers.
• Two-factor authentication (2FA) system for more secure account access.
• Continuous 24-hour system monitoring to detect and respond to any suspicious activity.
• Segregation of sensitive data using a multi-layered security system.
• Regular security audits by accredited independent auditors.
• Comprehensive data security training for all judifree staff with access to member data.

While we take all reasonable steps to protect your data, no security system is completely foolproof. We therefore encourage members to play an active role in safeguarding their own accounts by using strong passwords and never sharing login details with anyone.

9 Your Privacy Rights

As a judifree member, you have certain rights regarding your personal data that we fully respect. These rights include:

To submit any request regarding your privacy rights, please contact the judifree support team through the support channels available on the platform. We will process your request within 14 business days.

10 Children's Privacy

Judifree services are exclusively for individuals aged 18 years and above. We do not intentionally collect, process, or store any personal data from minors. If we discover that a child's personal data has been collected without our knowledge, it will be deleted immediately and the relevant account will be terminated.

If you have reason to believe that a minor has registered on the judifree platform, please notify our support team without delay.

11 Changes to the Privacy Policy

Judifree reserves the right to update or amend this Privacy Policy from time to time in line with changes in legislation, industry practices, or the way we operate our services. Any significant changes will be communicated to members via in-platform notifications or email at least 7 days before they take effect.

We encourage you to review this page regularly to stay informed about how we handle your personal data. The most recent update date is always displayed at the top of this document.

12 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how judifree handles your personal data, our support team is ready to help. You can reach us via live chat available 24 hours a day, 7 days a week within the platform, or by email at [email protected].

We are committed to responding to every privacy-related inquiry within 3 working days and will work to resolve any concerns you may have in a transparent and professional manner.